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Module 4 -20 Managing Conflict

20.1 What are conflicts?
20.2 Conflict preparedness
20.3 Conflict prevention
20.4 Mechanisms of conflict resolution
20.5 Conflict resolution techniques and skills
Further Guidance

Key Questions:

Related Tools:

3 Planning and Organising
8 Establishing Principles
10 Establishing Partnership Processes

Implementation – Managing Conflict

Further guidance

Kapila, M.Dr. (1997):
Guidance on Conflict Handling. Emergency Aid Department European, DFID.


Conflict Resolution Kit by the Conflict Resolution Network (CRN)


The Dos and Don’ts of Conflict Resolution.


Change Management: Create Better Work Climates and More Fulfilling Relationships


Bennett J., Kayetisi-Blewitt M. (1996):
Beyond ”Working in Conflict”-Understanding Conflict and Building Peace. Network Paper 18.

Suzuki. N (1998):
Inside NGOs: Learning to manage conflicts between headquarters and field offices.

United Nations Centre for Human Settlements (Habitat 1989):
Community Participation and Problem Solving and Decision Making (3). Managing Conflict.

Wong, Paul, I.N.P.M. Coquitlam, B.C., Canada




  S T A R T P A G E  
  Module 1 - Before PPPs  
  01-Starting Out  
  02-Strategic Planning  
  Module 2 - Preparation Stage  
  03-Planning & Organising  
  04-Collecting Information  
  Module 3 - PPP Development Stage  
  05-Identifying Constraints  
  06-Defining Objectives  
  07-Defing Parameters (Scope)  
  08-Establishing Principles  
  09-Identifying Partners  
  10-Establishing Partnership  
  11-Selecting Options  
  12-Financing (Investment)  
  13-Financing (Cost Recovery)  
  14-Preparing Business Plans  
  15-Regulating the PPP  
  Module 4 - Implementation  
  16-Tendering & Procurement  
  18-Managing PPPs  
  19-Monitoring & Evaluation  
  20-Managing Conflict  
  21-Capacity Development  
  Contact Information