Module 4 -20 Managing Conflict
Key Questions:
Related Tools:
Kapila, M.Dr. (1997): Guidance on Conflict Handling. Emergency Aid Department European, DFID.
<http://152.60.200.132/vs3_intrnet/procedures/TN15.htm>
Conflict Resolution Kit by the Conflict Resolution Network (CRN)
<http://www.crnhq.org/freecrkit.html>
The Dos and Don’ts of Conflict Resolution.
<http://www.un.org/ombudsman/dos.html>
Change Management: Create Better Work Climates and More Fulfilling Relationships
<http://www.conflictsolutions.co.nz/links.htm>
Bennett J., Kayetisi-Blewitt M. (1996): Beyond ”Working in Conflict”-Understanding Conflict and Building Peace. Network Paper 18.
Suzuki. N (1998): Inside NGOs: Learning to manage conflicts between headquarters and field offices.
United Nations Centre for Human Settlements (Habitat 1989): Community Participation and Problem Solving and Decision Making (3). Managing Conflict.
Wong, Paul, I.N.P.M. Coquitlam, B.C., Canada
<http://www.meaning.ca/articles/presidents_column/peace_dec03.htm>