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Module 4 -20 Managing Conflict

20.1 What are conflicts?
20.2 Conflict preparedness
20.3 Conflict prevention
20.4 Mechanisms of conflict resolution
20.5 Conflict resolution techniques and skills
Further Guidance

Key Questions:

Related Tools:

3 Planning and Organising
8 Establishing Principles
10 Establishing Partnership Processes

Implementation – Managing Conflict

20.5 Conflict resolution techniques and skills

Resolving conflict requires certain techniques and skills, thus it could be advisable to equip the PPP management team with such skills as a part of the capacity development scheme. After all, these are the skills that can help to manage other projects and even everyday life.

A conflict resolution technique is a co-operative, integrative problem-solving approach that helps identify the underlying issue(s). As such, the technique:

  • helps understand the main objective of the conflict;
  • sets boundaries;
  • achieves a resolution that meets each person's or each group’s needs as much as possible;
  • builds trust; and
  • improves how groups to work together.

It is important that managers do something because whether they like it or not, conflicts demand energy. In fact, an unresolved conflict can call on tremendous amounts of attention. Managers all know how exhausting an unresolved conflict can be. It is not always easy to fix the problem, but a great energy boost can come about when they do.



  S T A R T P A G E  
  Module 1 - Before PPPs  
  01-Starting Out  
  02-Strategic Planning  
  Module 2 - Preparation Stage  
  03-Planning & Organising  
  04-Collecting Information  
  Module 3 - PPP Development Stage  
  05-Identifying Constraints  
  06-Defining Objectives  
  07-Defing Parameters (Scope)  
  08-Establishing Principles  
  09-Identifying Partners  
  10-Establishing Partnership  
  11-Selecting Options  
  12-Financing (Investment)  
  13-Financing (Cost Recovery)  
  14-Preparing Business Plans  
  15-Regulating the PPP  
  Module 4 - Implementation  
  16-Tendering & Procurement  
  18-Managing PPPs  
  19-Monitoring & Evaluation  
  20-Managing Conflict  
  21-Capacity Development  
  Contact Information