Implementation – Managing Conflict
20.5 Conflict resolution
techniques and skills
Resolving conflict requires certain techniques and skills, thus it could be advisable
to equip the PPP management team with such skills as a part of the capacity development
scheme. After all, these are the skills that can help to manage other projects
and even everyday life.
A conflict resolution technique is a co-operative, integrative
problem-solving approach that helps identify the underlying
issue(s). As such, the technique:
- helps understand the main objective of the conflict;
- sets boundaries;
- achieves a resolution that meets each person's or each group’s needs
as much as possible;
- builds trust; and
- improves how groups to work together.
It is important that managers do something because whether
they like it or not, conflicts demand energy. In fact, an
unresolved conflict can call on tremendous amounts of attention.
Managers all know how exhausting an unresolved conflict can
be. It is not always easy to fix the problem, but a great
energy boost can come about when they do.