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Module 4 -20 Managing Conflict

20.1 What are conflicts?
20.2 Conflict preparedness
20.3 Conflict prevention
20.4 Mechanisms of conflict resolution
20.5 Conflict resolution techniques and skills
Further Guidance

Key Questions:

Related Tools:

3 Planning and Organising
8 Establishing Principles
10 Establishing Partnership Processes

Implementation – Managing Conflict

20.2 Conflict preparedness

Sector programmes should organise activities that aim to analyse and anticipate potential conflict situations so that appropriate interventions may be designed to prevent or mitigate the likely consequences. For example, programmes may have early warning systems or may establish contingency plans in conflict situations.

Carefully worded contracts can avoid many problems. However, the urban services market is relatively new, and some problems are likely to occur even with carefully developed contract language.

It is becoming clear that governments in developing countries are not experienced in negotiating what are often very complex contracts that specify level and quality of service, monitoring and success indicators and so forth, in the midst of a difficult-to-estimate growth in demand for a particular service. Contracts also have cultural contexts that differ widely and should be accounted for in specific contract language, such as that related to dispute resolution.

Clear specification of the dispute resolution process in the contract is an important part of the PPP project negotiation process; it will help mitigate the risks associated with PPP investments. A perception regarding whether an appropriate system is in place to address disputes that may arise many years into the future is a significant feature in any risk analysis of the project. These perceptions can subsequently affect the ability to fund and finance the project.

It is imperative that the contract contains a clear step-by-step guide for resolving conflicts, one that lays down the procedures that should be followed before the partners consider legal action. It is necessary to develop practical procedures that build upon local institutions and practices; such procedures should be free from corruption and difficult to circumvent.



  S T A R T P A G E  
  Module 1 - Before PPPs  
  01-Starting Out  
  02-Strategic Planning  
  Module 2 - Preparation Stage  
  03-Planning & Organising  
  04-Collecting Information  
  Module 3 - PPP Development Stage  
  05-Identifying Constraints  
  06-Defining Objectives  
  07-Defing Parameters (Scope)  
  08-Establishing Principles  
  09-Identifying Partners  
  10-Establishing Partnership  
  11-Selecting Options  
  12-Financing (Investment)  
  13-Financing (Cost Recovery)  
  14-Preparing Business Plans  
  15-Regulating the PPP  
  Module 4 - Implementation  
  16-Tendering & Procurement  
  18-Managing PPPs  
  19-Monitoring & Evaluation  
  20-Managing Conflict  
  21-Capacity Development  
  Contact Information