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Module 4 -19 Monitoring and Evaluation

19.1 Why monitor performance?
19.2 Performance monitoring of capital and operational projects
19.3 A framework for performance monitoring
19.4 More on performance indicators
19.5 Benchmarking
Further Guidance

Key Questions:

Why monitor performance?
How to monitor performance?
What are performance indictors?
What is a benchmarking?

Related Tools:

16 Tendering and Procurement
18 Managing PPPs

Implementation – Monitoring and Evaluation

19.5 Benchmarking

Benchmarking is the process by which the cost of undertaking a discrete activity is compared to the same, or similar activities, in other areas or over time. Benchmarking is an instrument for continuous improvement that to date has been mainly used in the context of the commercial private sector. However, there is no reason why the concept could not be applied to public sector procurement of infrastructure and services for low-income urban communities. A benchmark is a position against which performance can be measured; valuable resources can then be targeted to those areas requiring the greatest improvement. In the context of this Toolkit, the benchmark position is the level of performance of contracts in the delivery of infrastructure and services to low-income urban communities. The idea is to surpass the best level and hence create continuous improvement.

Establishment of a yardstick or benchmarks for contracts in the public sector will make it feasible to monitor the performance of such contracts within a single organisation or between organisations.



  S T A R T P A G E  
  Module 1 - Before PPPs  
  01-Starting Out  
  02-Strategic Planning  
  Module 2 - Preparation Stage  
  03-Planning & Organising  
  04-Collecting Information  
  Module 3 - PPP Development Stage  
  05-Identifying Constraints  
  06-Defining Objectives  
  07-Defing Parameters (Scope)  
  08-Establishing Principles  
  09-Identifying Partners  
  10-Establishing Partnership  
  11-Selecting Options  
  12-Financing (Investment)  
  13-Financing (Cost Recovery)  
  14-Preparing Business Plans  
  15-Regulating the PPP  
  Module 4 - Implementation  
  16-Tendering & Procurement  
  18-Managing PPPs  
  19-Monitoring & Evaluation  
  20-Managing Conflict  
  21-Capacity Development  
  Contact Information