Preparation Stage – Collecting Information
Coates, S., Sansom, K.R. and Kaya, S. (2001):
PREPP – Improving utility watsan services to low-income
communities. Paper presented at the 27th WEDC Conference, Lusaka,
Economic and Social Commission for Asia and the Pacific
Guidebook on Private Sector Participation in Water
Supply and Sanitation. United Nations: New York
Sansom, K.R., Franceys, R., Njiru, C., Kayaga, S., Coates,
S. and Cari, S. (2003):
Servicing all urban consumers –
A marketing approach to water services in low- and middle-income
countries; Volume 2: Guidence for managers. Water Engineering
and Development Centre, Loughborough Univerity, UK.
The World Bank (1997):
Toolkits for Private Participation
in Water and Sanitation. Toolkit 1 and 2.
Weinreich, N.K. (1999): Hands on social marketing –
A Step-by-Step Guide. Sage Publications, London.